• Vicky Holmes

Changes to Key Services

Updated: Jul 1

Shelter’s face-to-face services are closed but the team can be contacted from Monday to Friday, from 9am to 5pm, on 0344 515 1601 or via email at Residents can send a text to 07919 046449 to get a call back

Citizens Advice Newcastle’s public drop-in sessions remain closed until further notice. Staff will continue to provide advice by phone, webchat and email for as long as possible.

Northumbrian Water are offering payment breaks for people affected by coronavirus (COVID-19), in addition to their usual schemes. The missed payments during the break period will be collected in future payments, so it isn’t suitable for residents who will be unable to make up their payments in future months. More information is available here

Moneywise Credit Union have closed their face-to-face access temporarily, but services are available online or by phone. To speak to a member of staff, phone 0191 276 7963 or email

Newcastle Futures are still delivering their service to help residents to access key sector jobs now, as well as helping residents to prepare for when employers are fully open for business. You can register for Newcastle Futures Tyne Online, a new digital employment service, at or email or phone Jess on 07891 594944. They are also on Facebook at

The People’s Kitchen are continuing to do food and toiletry parcels for friends and are making welfare calls to check they are ok from the Alison Centre. They are taking calls from friends on Tuesdays, Thursdays and Fridays from 12 noon to 4pm with an 0800 number for friends without phone credit (0800 488 0415).

Public transport

If you have a disability or a medical condition that means that you are exempt from wearing a face covering on public transport, you may find it useful to download a Journey Assistance Card. You can print this card at home, or save it to your mobile phone. The Journey Assistance Card can be shown to staff when you are travelling on public transport in north east England. More information is available here.

Nexus continue to announce changes to local public transport, with reduced bus and metro services. More information is available here.

Holiday hunger initiatives

The Department for Education have announced their Holiday Activities and Food Programme for summer, and Newcastle and Gateshead are a part of this. In Newcastle the programme will be delivered by Newcastle City Council in partnership with Street Games. More information will be circulated soon.

Health and wellbeing

Newcastle City Council have a website page with advice on how to look after yourself and your family during this time, particularly when staying at home, given that some people understandably find social distancing or self-isolation very difficult. At this time more than ever, emotional and mental wellbeing should be considered. The Coronavirus: Looking after yourself website page includes some helpful information and advice on how to do this, much of this from the Mental Health Foundation website.

Council Tax

Newcastle City Council is continuing to collect Council Tax. However, anyone who is struggling to pay should visit their website for more information and contact details. For those people who are self-isolating and can’t go to the Post Office or use an automated payment line, payments can be made over the phone (0191 278 7878).

Birth registrations

Birth registrations have resumed but are strictly by appointment only and availability will be staggered based on the date of birth of the child.  Parents of babies born before March 31 2020 are now being invited to contact the Register Office to make an appointment.  Please phone 0191 2787878 and ask for registrars or email

Active Inclusion Newcastle information update: 29 June 2020


Tel: 0191 230 2970

Newcastle Futures, 1 Cathedral Square, Cloth Market Newcastle upon Tyne United Kingdom NE1 1EE

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