Useful Information Links

We've prepared a list of useful information sources throughout this period of COVID-19, follow the links below to find out more. This information is updated regularly.

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The Marmalade Trust and The Great Get Together: Understanding loneliness one conversation at a time; our loneliness toolkit. 

A guide to loneliness and tips on connecting.


The Guardian: Government urged to protect access to cash for the most vulnerable.

Vulnerable people risk being unable to access the money they need to pay for goods and services following an increase in the adoption of contactless and other cashless transactions during the pandemic.


The Josephine and Jack Project: Videos for people with learning disabilities addressing issues around lockdown, mental health, well-being and staying healthy. 

A registered charity which aims to empower people with learning disabilities to make informed choices in life and love.

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SafeLives: Domestic Abuse and Covid-19.

Advice and information includes how victims and survivors can stay safe during Covid-19, links to helpful support and resources for parents and children.

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Citizens Advice: Coronavirus.

Read information and guidance around coronavirus topics such as if you can’t pay your bills, if you have problems with your rented home, if you need to be off work to care for someone and more.

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The England Illegal Money Lending Team (IMLT): Live webchat launches for loan shark victims.

The National Illegal Money Lending Team have launched a new live chat service on their website which will be available every Tuesday from 26 May 2020, between 9am and 5pm. A new Instagram account has also been created to share news and important updates.

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Women’s Aid: Online Chat

Where it isn’t safe for a victim to speak on the telephone, Women’s Aid has an instant messaging service.


Refuge: Freephone 24-hour National  Domestic Abuse Helpline

Speak to a Helpline Adviser at any time of day or night for free and receive non judgemental, confidential support.

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The Financial Conduct Authority (FCA): Potential coronavirus scams.

Information about potential scams during covid-19, how to recognise scams and how to protect yourself. 


Parents’ and carers’ digital safety and wellbeing kit by the Children’s Commissioner's Office

A useful resource for parents and carers about how to stay safe and well online.


A children’s guide to coronavirus by the Children’s Commissioner's Office

A useful resource for explaining coronavirus to children.


Coronavirus: Guidance on child contact arrangements

Rights of women charity share a comprehensive guide on coronavirus and child guidance arrangements.

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As the UK’s biggest recruiter, we are supporting our nation’s supermarkets and supply chains by responding to the increased demand in temporary job requirements.

Staffline Recruitment and PeoplePlus (the UK’s leading adult training provider) are responding to this unprecedented challenge in the form of a nationwide recruitment campaign, to support the UK’s essential services, including food supply, retail and delivery.

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Citizens Advice: If you can’t pay your bills because of coronavirus.

If you are struggling to pay for bills such as council tax, mortgage, energy bills and court orders, then there is help and support available


Newcastle City Council: Register a Birth during Coronavirus pandemic.

Birth registrations will resume in Newcastle upon Tyne on Monday 8th June 2020. Find out here about the new system that has been put in place.


Doctors of the World: Coronavirus Information (available in various languages).

Coronavirus information regularly updated with the latest NHS and government guidance. Languages include: English, Polish, Punjabi, Simplified Chinese, Czech, Arabic and German, Bengali and Romanian.

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Women’s Aid: Covid-19 safety and support resources.

Resources for survivors, friends, family, neighbours and community members available in British Sign Language (BSL) and 15 other languages.

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SafeLives: Domestic Abuse and Covid-19.

Advice and information includes how victims and survivors can stay safe during Covid-19, links to helpful support and resources for parents and children.

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The Open University and MoneySaving Expert: Free course to help you master your finances.

This new free course will help you develop skills and knowledge to look after your money. The course includes looking at how to be savvy when spending money, budgeting and the impact of tax on household finances, how to borrow money sensibly if necessary, simple savings accounts, investments and the risks involved, pensions and your retirement options.

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Independent Office for Police Conduct: Silent Solution Guide.

Advice and guidance on what to do if you need urgent police help through 999 but you can’t speak.

#SilentSolution #MakeYourself Heard

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Women’s Aid: Covid-19 safety advice for domestic abuse survivors

Practical advice and support from Women’s Aid on how to stay safe during coronavirus including steps you can take to feel safe, useful support services and their contact details, safety planning, housing and refuge, legal protections you can apply for and support available for children and young people affected by and facing abuse.


Action for Children: Coronavirus support for parents.

Action for Children is a charity and they are providing online support to parents and carers during the coronavirus pandemic on a range of topics including: homeschooling tips, managing challenging behaviour during lockdown, tips for family wellbeing and how to keep your toddlers, children and teenagers entertained at home.


A children’s guide to staying safe online by the Children’s Commissioner's Office

A useful resource to help children stay safe online. 

Information correct as of 8th April 2020.


Coronavirus: Newcastle City Council guidance on cutting back or stopping alcohol

Alcohol withdrawal guidance from Newcastle City Council.

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PeoplePlus: Funded Online Courses

A list of funded online courses delivered by PeoplePlus, and information on how to contact them to enrol.

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Latest Coronavirus Press Conference

Watch the most recent and past Coronavirus press conferences on YouTube.

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Carers UK Charity: Help and advice for carers.

4.5 million people in the UK have become unpaid carers in a matter of weeks due to Covid-19 crisis. Access practical support, resources, help with benefits and more


Leeds City Council: Covid-19 short films for dads.  

A number of short films aimed at Dads with lots of tips for managing emotions and situations during Covid-19 and beyond the pandemic.

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Respect Phoneline: Domestic Abuse Charity.

Advice, guidance and support for anyone worried about their behaviour towards their partner, for domestic abuse victims and friends and family.


Galop (LGBT+) anti-violence Charity: Support services for Lesbian, Gay, Bisexual and Trans + victims/survivors of Hate Crime, Domestic Abuse and Sexual Violence.

Support available by telephone, email, text and WhatsApp during Covid-19 pandemic.

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Money Saving Expert: Free Mental Health and Debt Booklet (PDF Download).

This booklet is supported by Mind, Rethink, CAPUK and others for people with mental health problems and those caring for them. The booklet also covers how to handle debts when unwell, work with banks, free debt counselling, specific tips for bipolar disorder or depression sufferers and whether to declare a condition.

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Safe and Together Institute: How to be an ally to loved one experiencing domestic violence

If you know someone who is being abused or you suspect a loved one is being abused, this new guide gives you the words to say, the actions to take and how to help the most. 


Respect Men’s Advice Line: Support available for men who are experiencing domestic abuse.

Domestic abuse support for men from registered charity Respect. Chat to advisers confidentially and for free by telephone, webchat and email.

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Post Office Media Centre: Post Office launches new cash delivery option to help the most vulnerable

Cash delivery payments are now available for the most vulnerable individuals due to the Post Office working in partnership with the DWP.


Stepchange charity: debt advice and coronavirus

Information, advice and guidance for people who are in debt and how Stepchange can help during the coronavirus pandemic.


Northumbria Police: Corona response fund launched

Visit the link below for more information


Coronavirus: Public transport updates

Changes have been made to public transport services. Find updated information on metro, bus, ferry and rail services. Pages include links to: Arriva North East, Go North East and Stagecoach websites and their timetables.


The Skills Hub

The Skills Hub is a collaboration between organisations in Newcastle and the North East offering employment support, careers advice and guidance and business start-up advice.